Dental Emergency
Facing a dental emergency? We’re ready right now.
Same-day appointments for families across the Lower Mountains, with a team that will get you comfortable today. If you’re in pain, don’t wait it out — call us and we’ll tell you honestly how quickly you need to be seen.
We answer the phone ourselves — Monday to Saturday
5-Star Rating from Google reviews
Emergency slots held every day we’re open
Open six days, Thursdays until 8pm
What to do right now
A tooth has been knocked out
Pick it up by the crown, never the root. If it’s dirty, rinse it briefly in milk or saline — don’t scrub it. If you can, push it gently back into the socket and bite on a clean cloth. If you can’t, keep it in milk, not water, and phone us immediately. An adult tooth replanted within the hour has the best chance; after a few hours, very little.
A tooth is broken or chipped
Save any pieces in milk. Rinse your mouth with warm water, and hold a cold compress against the outside of your cheek for the swelling. Avoid chewing on that side and call us — a sharp edge can cut your tongue badly overnight.
Severe toothache
Rinse with warm salt water and take your usual over-the-counter pain relief (Panadol or Nurofen) as directed on the packet. Don’t hold aspirin against the gum; it burns the tissue. If the pain wakes you at night, or throbs when you lie down, that usually means the nerve is involved and it will not settle on its own. Call us.
Swelling in the face, jaw or under the eye
Treat this as urgent. Facial swelling that is spreading, or any difficulty swallowing, breathing or opening your mouth, needs immediate attention — call us straight away, and if it’s after hours, go to the emergency department at Nepean Hospital.
A filling or crown has come out
Keep the crown if you have it. Avoid chewing on that side and keep the area clean. It’s usually not painful and usually not an emergency — but the longer a tooth is left unprotected, the more likely a simple re-cement turns into something bigger. Ring us and we’ll tell you how quickly it needs doing.
Bleeding that won’t stop after an extraction
Bite firmly on clean gauze or a rolled handkerchief for twenty minutes without checking it. If it’s still bleeding heavily after that, call us.
A broken brace wire or bracket
If a wire is digging in, cover the end with orthodontic wax or a small piece of clean cotton wool, and don’t cut it. Call us and we’ll fit you in to make it comfortable.
What an emergency appointment costs
An emergency examination is $50, including any X-rays we need to find the problem. We’ll tell you what any treatment costs, in writing, before we start it — and we claim through your health fund on the spot. If cost is the reason you’ve been putting it off, say so when you call. We’d rather talk about it than have you wait.
What happens when you call
1
You call, we listen
Tell us what’s happening and we’ll find you the next available emergency slot, often the same day. Our reception team will put you at ease straight away.
2
You come in and we look properly
We’ll assess what’s going on, explain exactly what we’ve found, and talk you through your options in plain language. No pressure, no jargon.
3
You leave comfortable
Our first priority is getting you out of pain and confident about what happens next. Whatever the emergency, we’ll make sure you’re properly looked after.
Where we are, and when we’re open
Shop 13, Winmalee Village, 14–28 White Cross Road, Winmalee — with free parking directly outside the door. We’re about eight minutes from Springwood, six from Yellow Rock, eleven from Hawkesbury Heights and seventeen from Blaxland.
Monday to Wednesday and Friday, 9am to 6pm. Thursday, 9am to 8pm. Saturday, 9am to 4pm. Sunday by appointment only.
If we’re closed
If you experience a dental emergency after hours or on a Sunday, please visit your nearest Emergency Department for assistance.
Questions From Families Like Yours
How do I know if my situation counts as a dental emergency?
If you’re in pain that won’t settle, if something is broken or bleeding, if there’s swelling in your face or jaw, or if you simply can’t get through the day because of your mouth — that’s an emergency and we want to hear from you. If you’re not sure, call anyway. It costs nothing to ask and we’ll tell you honestly whether it can wait.
Can you really see me on the same day?
We hold emergency appointments every day we’re open, including Saturdays. Call before 10am and we’ll almost always fit you in that day.
What does an emergency appointment cost?
The examination is $50 including any X-rays we need. We’ll give you the cost of any treatment in writing before we begin, and claim through your health fund on the spot.
What if it’s after hours or a Sunday
If you experience a dental emergency after hours or on a Sunday, please visit your nearest Emergency Department for assistance.
My tooth has been knocked out — what do I do right now?
Pick it up by the crown, not the root, and keep it in milk rather than water. If you can put it back in the socket, do. Then call us immediately — the first hour matters more than anything else.
Do you see children for dental emergencies?
Absolutely. We’re a family practice and our team has plenty of experience helping anxious little ones feel calm. Bring the whole family; we’ll take great care of them.
Do you take my health fund?
All health funds, claimed on the spot through HICAPS. We also accept DVA, concession and seniors cards, and bulk bill eligible children under the Child Dental Benefits Schedule.
I’m frightened of the dentist. Can you still help me?
Yes, and you won’t be the first. If the anxiety is the real barrier, we offer sleep dentistry with IV sedation administered in the practice by a qualified anaesthetist or emergency physician — so treatment you’d rather not be awake for can be done in one appointment.
We’re ready. Let’s get you out of pain.
You shouldn’t have to spend an afternoon searching for someone who can help. We’re your local practice, we’re in Winmalee Village, and we’re here today.