If you’ve been following the build, you’ll know we’re getting close. Winmalee Family Smiles is almost ready, and we can’t wait to welcome the local community through the doors.
This post is a simple guide on how to book in our first month, whether you’re:
- a new patient looking for a local dentist in Winmalee
- a local who’s been keeping up with the build updates
- or someone who already knows our team from Emu Plains Family Dental and wants to see us closer to home
Opening month is exciting, but it also means appointment times can fill quickly. Here’s how to get the spot you want, and how we handle urgent care and walk-ins.
Key Takeaways
- Opening month appointments can book out early, especially school-friendly times
- New patients start with a full baseline check-up and clean (explained below)
- We accept walk-ins, but same-day appointments are subject to availablility
- If you have pain or welling, call early so we can triage properly
How Bookings Work in Our First Month
In the first few weeks, we’re balancing three things:
- New patient appointments (people joining the practice)
- Families and locals who want convenient times
- Urgent care (toothache, swelling, trauma, broken teeth)
To keep things fair and smooth, we recommend booking online where possible. It lets you choose your preferred time and helps our team reserve the right appointment length for what you need.
If you’re in pain, or you’re not sure what type to book, call us and we’ll guide you.
For New Patients: What Our “New Patient Check-Up and Clean” Includes
We do new patient appointments properly. It’s not a rushed “quick look”. Your new patient check-up and clean includes:
- Baseline radiographs (X-rays) where clinically appropriate
- Photographs (so we can track changes and explain things clearly)
- Comprehensive scans (digital records to plan accurately)
- Gum health measurements (because gums are often the silent issue)
- Clean and polish
- A thorough report on the health of your teeth and mouth, with clear next steps if anything needs attention.
Every new patient to the practice goes through this baseline process so we can be consistent and give you a proper starting point.
Pricing: No Surprises
- If you have no health fund, we cap the fee at $199
- If you have an eligible health fund, it will be no gap
If you’ve had recent records taken (X-rays or scans) and you’d prefer to avoid repeating them, bring them along. We’ll review what you have and only recommend what’s clinically needed.
For Locals Who’ve Been Following the Build
If you’ve been keeping up with the progress and you’re ready to become a patient, the easiest way is to book a new patient appointment now so you get your preferred time. Early bookings help us run opening month smoothly and keep space available for urgent cases too.
If you want after-school times, Saturdays, or a specific dentist, book earlier rather than later.
Do We Take Walk-Ins?
Yes, we do accept walk-ins. That said, same-day appointments aren’t always guaranteed, especially in opening month.
If you walk in and we can’t fit you in immediately, we’ll do our best to:
- triage what’s going on
- advise on safe next steps
- and book the soonest appropriate appointment
If you’re in pain or you suspect an emergency, calling ahead gives you the best chance of being seen quickly
When to Call Us Urgently (Don’t Wait)
Please contact us promptly if you have:
- facial swelling or a gum boil
- pain that’s worsening or preventing sleep
- trauma (chipped, broken or knocked tooth)
- uncontrolled bleeding
- fever of feeling unwell alongside dental pain
Early care is usually simpler, safer, and less expensive than waiting until things escalate.
Frequently Asked Questions
How Far In Advance Should I Book?
If you want after-school, late afternoon, or Saturday appointments, book early. Opening month fills quickly.
What If I Don't Want X-Rays or Scans Repeated?
Bring your recent records. We’ll review them and only recommend what’s clinically needed.
Is the New Patient Check-Up "No Gap" For Everyone With Private Health?
It’s no gap for eligible health funds. If you’re unsure, our team can confirm when booking.
Can I Walk In and Be Seen Straight Away?
We accept walk-ins, but same-day care is subject to availability. Calling ahead is best.
I Have a Toothache. What Should I Book?
If there’s pain, swelling, or a broken tooth, call and we’ll triage. We may book you into an urgent slot subject to availability.
Ready to Book?
If you’d like to start with a thorough baseline check-up and clean, the best way is to book online. If you’re in pain, unsure what to choose, or you want advice first, call us and we’ll help.
Disclaimer: This article is general information only and does not replace personalised dental advice. If you have pain, swelling, trauma, or medical concerns, seek assessment promptly.
